Question 1

How can I pay?

Accepted Answer

You can pay by UPI, card, netbanking or cash on delivery. Pick the one you want on the payment step at checkout.

Question 2

Are prices inclusive of GST?

Accepted Answer

Yes, every price on the site already includes GST. Nothing extra is added for tax at checkout.

Question 3

Do you have any coupon codes?

Accepted Answer

We run coupon codes from time to time. New customers often get a code for their first order when they join our newsletter. Type the code in your cart and you see the saving before you pay.

Question 4

How many packs of one item can I order?

Accepted Answer

You can order up to 10 packs of each item in one order. For a bigger quantity, for example for a trek group, write to us from the Contact page.

Question 5

Do I need an account to order?

Accepted Answer

No, you can check out as a guest. An account only helps you see past orders and reorder faster.

Question 6

How much is shipping?

Accepted Answer

Shipping is free on orders above ₹499. Below that, we charge a flat ₹49.

Question 7

How long will delivery take?

Accepted Answer

Delivery times are not confirmed yet and will be shared on the Shipping policy page. Meanwhile, you can check whether we deliver to your pincode on any product page.

Question 8

How do I track my order?

Accepted Answer

Open the Track order page and enter your order number. You will see the current status of your packs there.

Question 9

What is a dehydrated meal?

Accepted Answer

It is a fully cooked dish with the water gently taken out, so all you add back is hot water. Taking the water out is also what keeps it good on the shelf.

Question 10

How do I cook a JivaFresh meal?

Accepted Answer

Tear the pack open at the notch, pour in hot water, stir, close it and wait. Every product page has a How to rehydrate section with the steps and a timer.

Question 11

How long does rehydrating take?

Accepted Answer

It takes 2 to 12 minutes, depending on the product. Tomato powder needs 2 minutes, poha, upma and onion flakes 5, tadka dal 8, dal makhani, khichdi, pulao and sambar 10, and rajma and chole 12.

Question 12

How much water do I add?

Accepted Answer

Use the amount printed on the pack, since it differs from dish to dish. If the food feels thick after the wait, stir in a splash more hot water.

Question 13

Do I need a stove or a kitchen?

Accepted Answer

No, you only need hot water and a spoon. You can eat straight from the pack, so there is nothing to wash up.

Question 14

How long does a pack last?

Accepted Answer

A sealed pack keeps for 9 to 18 months, depending on the product. Each product page shows the exact shelf life.

Question 15

How should I store the packs?

Accepted Answer

Keep sealed packs in a cool, dry place away from sunlight. Once a pack is opened, eat it the same day.

Question 16

Do you add preservatives?

Accepted Answer

No, we do not add preservatives. We cook the dish and then dry it gently, and taking the water out is what keeps it good.

Question 17

Can I take JivaFresh meals while travelling or trekking?

Accepted Answer

Yes, the packs are light, keep in a cool, dry place and only need hot water. Our 3-Day Trek Kit has nine meals (khichdi, poha, dal and pulao) in under 600 grams.

Question 18

Can I eat it straight from the pack?

Accepted Answer

Yes, you can eat straight from the pack. On a trek, carry the empty pouch back out with you.

Question 19

Is everything vegetarian?

Accepted Answer

Yes, every product in the current range is vegetarian. Each one carries a veg label.

Question 20

Do you have Jain options?

Accepted Answer

Yes, tadka dal, veg khichdi and tomato powder are labelled Jain. Use the diet filter in the shop to see them together.

Question 21

Where can I see ingredients and nutrition?

Accepted Answer

You can see them on every product page, under Ingredients and Nutrition. Net weight and servings are listed there too.

Question 22

Can I return an order?

Accepted Answer

Our returns policy is still being finalised, so the return window and conditions will be confirmed on the Returns policy page. Until then, write to us from the Contact page with your order number.

Question 23

My pack arrived damaged. What now?

Accepted Answer

Write to us from the Contact page with your order number and a photo of the pack. The replacement and refund steps will be confirmed on the Returns policy page.

Frequentlyaskedquestions

Ordering & payment

Shipping

Cooking & storage

Travel & treks

Ingredients & diet

Returns

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